White Oaks is committed to protecting and safeguarding the privacy and confidentiality of the personal information you entrust to our care. We assure you that your personal information is handled according to the following Privacy Policy for the collection, use and disclosure of your personal information.
When making a reservation or using White Oaks Resort services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, and type of bed. You may wish to have your purchase of White Oaks Resorts' services recognized in a third party's loyalty program with which White Oaks Resort has a relationship. We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.
From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
White Oaks Resorts may use the information you provide to send you offers and information about White Oaks Resorts services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to White Oaks Resort which will manage the distribution.
If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to reservations@whiteoaksresort.com, or by pressing the "unsubscribe" at the bottom of the email.
As a guest of White Oaks Resort, you will have the opportunity to enroll in our loyalty program (White Oaks Rewards). The White Oaks Reward Program aims to provide a heightened level of personalized service, requiring additional personal details. Participation is entirely voluntary, and your choice to enroll implies consent for the collection and utilization of your personal information as detailed in the Rewards Program Terms and Conditions.
Definition of “personal information” is any information that may identify or relate to you as an identifiable individual. At various times, White Oaks may collect information about you and/or the persons accompanying you, which could include the following categories of information:
For each of the categories of personal information described above, we use your personal information for the following purposes:
We will combine information from a number of our Guests as well as visitors to our Sites to better understand trends and your expectations. When this occurs, all identifiers are removed, and the aggregated information cannot be linked to any specific individual or household and is therefore no longer personal information.
We use your personal information on the following basis:
For each of the categories of personal information and purposes described above, we gather information when you provide it to us directly, or otherwise interact with us, for example:
We also collect your personal information while monitoring our technology tools and services, including email communications sent to and from White Oaks and the use of the chat functionality on our Sites.
We may also receive information about you from other sources. These include our business partners and trusted third party service providers. For example, we receive information about you when you use the White Oaks Online Shop, which is operated on our behalf by a trusted third party provider.
We collect information automatically from you through the use of cookies, pixel tags, scripts, Mobile SDKs and other similar technologies when you visit our Sites or read our emails. We may use third party partners or technology to collect this information. For example, we use these third party tools to collect information you provide as well as information about how you use our Sites and your experience on our Sites, such as the pages you visit or links you click on our Sites, videos you watch, mouse clicks and movements and other browsing behavior, and whether you use multiple devices to access our Sites. These tools may also record information you enter when you interact with our Sites or engage in a chat using our Sites. We and our third party partners also collect information about the device you use to visit our Sites, such as the IP address, device type, operating system, and a unique ID that allows us to uniquely identify a browser, mobile device or account (including, for example, a persistent device identifier or AdID), and other similar information. If permitted by your device settings, we and our third party providers may collect location data through GPS, Wi-Fi or other methods. We collect analytics data, or use third party analytics tools, to help measure traffic and usage trends and to understand more about the demographics and behaviors of our users. Information collected automatically through these tools may be combined with other personal information we collect from you or receive from other sources.
We, or our third party partners, may use the data collected through cookies and similar technologies to remember information about you for the following purposes: so that you will not have to re-enter it on our Sites; to provide custom, personalized content and information; to identify and contact you across multiple devices; to provide and monitor the effectiveness of our Sites; generate analytics; to diagnose or fix technology problems; to detect or prevent fraud or other harmful activities; to personalize and enhance your experience and to improve the effectiveness of our Sites, offers, advertising, communications and customer service, and otherwise to plan for, optimize and enhance our online services.
We may also use third party advertising companies to serve advertisements regarding goods and services that may interest you after you access and use our Sites. To serve such advertisements, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags, scripts or similar technology). For more information about our and our third party partners’ use of cookies and related technologies to collect information automatically.
In the event you request to view your personal information specifically from a guest folio, banquet function contract, and/or restaurant charge, this can be done by contacting the specific department i.e catering, accounting etc. Prior to any information being release, you will be required to complete a form which must be completed and submitted in writing by mail, fax or in person.
In the event you have questions, concerns and/or complaints about the privacy policies, you can contact Julie Cassidy, from the Executive Office. We will respond to your request or investigate your concerns immediately.
To accommodate changes to our services, technology, and legal developments this policy may change over time. We may add, change or remove portions of this policy when it is deemed to be appropriate. When this policy is updated, the date on the policy will be reflected accordingly.