Our Spa is located downstairs in our concourse level. Please advise us when you are booking your treatment if you require accessible access. We are committed to providing our amazing treatments and experience to all guests and are only too happy to accommodate. Read our full AODA accessibilty policy here.

Please arrive 15 mins prior to your treatment to fill out a Health History form. This form is very important for your We request this information so your RMTand Esthetician can be aware of any health issues, allergies or contraindications and customize your treatment in a safe manner. Please note that The Spa does not offer direct billing for insurance claims.

Absolutely, please call our Spa Reservations team to make any gender preference requests. All therapists are subject to change before arrival.

The degree to which you disrobe is dependent on the treatment. Your comfort is our priority so if you are shy we fully understand. Your privacy will be protected at all times; our spa therapists are experts in draping towels or sheets appropriately. Disposable undergarments are provided in some of our body wraps and glows.

Absolutely as long as your massage is performed by a Registered Massage Therapist. Please note that we cannot issue insurance receipts for RMT services purchased by gift certificate/gift card.

You may opt to leave gratuities for shoulders well rubbed, skin well-scrubbed, and....you get the idea. The amount is left up to your discretion and is truly appreciated for a job well done.

All spa guests must be 13 years of age or older to enjoy the spa. All spa guests under 18 are required to complete a health history form signed by a guardian which can be printed and filled out prior to arrival.

It is also our policy that we do not allow children to accompany parents to spa appointments to ensure the ultimate experience to every guest. The resort provides day care services from 8am-8pm Mon-Fri and 8am-3pm Sat & Sun should you need it.

In accordance with Ontario Regulation 136/18, businesses are now required to record your name and contact information before services can be provided. If your contact information is not given, service cannot be provided.

This information will only be accessed for use in the highly unlikely event that you may have been exposed to blood or bodily fluids through use of contaminated equipment. This allows for a timely response by Niagara Region Public Health & Emergency Services and assists with the possible recommendation to seek medical advice from a health care provider if there is reason to believe you may have been put at risk of acquiring an infectious disease.

We require at least 24 hours’ notice to cancel any appointment or a 50% charge will apply. For Spa Rituals or multiple services a 72 hour notice is required or a 50% charge will apply. If no cancellation is made a full charge will apply therefore a credit card number is required to reserve any and all spa experiences.

Our spa is a electronic free area. Please leave any electronic devices on silent and in your spa locker at all times. We wish to keep the spa a tranquil and relaxing area, and your privacy is very important to us. Please note... Unfortunately the spa is not responsible for lost or stolen articles therefore we ask that you leave any valuables at home or in your hotel room. Lockers are provided to each spa guest to stow away any personal belongings.

All guests of the Spa have full access to all hotel facilities including: the pool, hot tub, steam room and dry sauna. Access to the fitness area in the club is available after a safety waiver has been signed.

Lunch and Dinner is served on-site. Play Urban Cafe is open for both casual lunch and dinner and LIV Restaurant is open in the evening for fine dining.

Please arrive with natural nails. Our nail services do not include the removal, modification or application of Shellac, Gel or Acrylic nails or nail  polish.

We reserve the right to modify or change the pricing on certain treatments or products without prior notification to ensure that the highest level of standard and quality are met. Note: taxes are not included in prices listed, HST will be applied at check out.

Not only is your comfort our priority, your health is too. Guests with pre-existing medical conditions are advised to consult their doctors prior to booking any spa services to avoid disappointment if there is a contraindication discovered upon arrival.