Skip to main content

Spa Info

niagara spa experience
CHECK-IN
CHECKOUT
ADULTS
1-800-263-5766
roomsiconBOOK ROOMS openSHOW
CHECK-IN
CHECKOUT
ADULTS
1-800-263-5766

Just Relax & Enjoy

The White Oaks Spa Experience
Sometimes you've got questions. Whether you are a first time guest and just want to know what time to show up or a returning regular that wants information on our very popular Loyalty Club, we've got the answers.

Current Hours

The Spa is open the following hours and recommends booking well in advance.

  • Mon 9:00am - 6:00pm
  • Tue 9:00am - 8:00pm
  • Wed 9:00am - 8:00pm
  • Thu 9:00am - 8:00pm
  • Fri 9:00am - 8:00pm
  • Sat 9:00am - 6:00pm
  • Sun 9:00am - 5:00pm
welcome to the Spa at White Oaks
  • Gift Certificates
    • Spa specific email gift certificates can be purchased directly from Spa booking online here. Resort-wide gift cards sent via mail are available in our gift shop

  • Valet Parking
    • Valet parking is currently unavailable at this time.

Etiquette

For everyone’s ultimate spa experience, there are a few suggestions. Note we didn’t say absolute laws of the spa but following these few suggestions will improve your visit and of course, that of your fellow spa guests.

  • phone us1.800.263.5766
  • phone us905.641.2599
  • checkRMT Insurance Receipts Available
  • schedule24hr Notice Cancellation Policy

  • Accessibility
    • Our Spa is located downstairs in our concourse level. Please advise us when you are booking your treatment if you require accessible access. We are committed to providing our amazing treatments and experience to all guests and are only too happy to accommodate. Read our full AODA accessibilty policy here.

  • How Early Should I Arrive?
    • Please arrive 15 mins prior to your treatment to fill out a Health History form. This form is very important for your We request this information so your RMTand Esthetician can be aware of any health issues, allergies or contraindications and customize your treatment in a safe manner. Please note that The Spa does not offer direct billing for insurance claims.

  • Can I Request Male/Female Therapist?
    • Absolutely, please call our Spa Reservations team to make any gender preference requests. All therapists are subject to change before arrival.

  • Do I Have to Disrobe Entirely?
    • The degree to which you disrobe is dependent on the treatment. Your comfort is our priority so if you are shy we fully understand. Your privacy will be protected at all times; our spa therapists are experts in draping towels or sheets appropriately. Disposable undergarments are provided in some of our body wraps and glows.

  • Insurance Receipts for Massage?
    • Absolutely as long as your massage is performed by a Registered Massage Therapist. Please note that we cannot issue insurance receipts for RMT services purchased by gift certificate/gift card.

  • Are Gratuities Included in Prices?
    • You may opt to leave gratuities for shoulders well rubbed, skin well-scrubbed, and....you get the idea. The amount is left up to your discretion and is truly appreciated for a job well done.

  • Age Requirement
    • All spa guests must be 13 years of age or older to enjoy the spa. All spa guests under 18 are required to complete a health history form signed by a guardian which can be printed and filled out prior to arrival.

      It is also our policy that we do not allow children to accompany parents to spa appointments to ensure the ultimate experience to every guest. The resort provides day care services from 8am-8pm Mon-Fri and 8am-3pm Sat & Sun should you need it.

  • Spa Health Form
    • In accordance with Ontario Regulation 136/18, businesses are now required to record your name and contact information before services can be provided. If your contact information is not given, service cannot be provided.

      This information will only be accessed for use in the highly unlikely event that you may have been exposed to blood or bodily fluids through use of contaminated equipment. This allows for a timely response by Niagara Region Public Health & Emergency Services and assists with the possible recommendation to seek medical advice from a health care provider if there is reason to believe you may have been put at risk of acquiring an infectious disease.

  • Cancellation Policy
    • We require at least 24 hours’ notice to cancel any appointment or a 50% charge will apply. For Spa Rituals or multiple services a 72 hour notice is required or a 50% charge will apply. If no cancellation is made a full charge will apply therefore a credit card number is required to reserve any and all spa experiences.

  • Electronics & Valuables
    • Our spa is a electronic free area. Please leave any electronic devices on silent and in your spa locker at all times. We wish to keep the spa a tranquil and relaxing area, and your privacy is very important to us. Please note... Unfortunately the spa is not responsible for lost or stolen articles therefore we ask that you leave any valuables at home or in your hotel room. Lockers are provided to each spa guest to stow away any personal belongings.

  • Hotel Facility Access
    • All guests of the Spa have full access to all hotel facilities including: the pool, hot tub, steam room and dry sauna. Access to the fitness area in the club is available after a safety waiver has been signed.

  • Food & Drink
    • Lunch and Dinner is served on-site. Play Urban Cafe is open for both casual lunch and dinner and LIV Restaurant is open in the evening for fine dining.

  • Nail Treatments
    • Please arrive with natural nails. Our nail services do not include the removal, modification or application of Shellac, Gel or Acrylic nails or nail  polish.

  • Treatments and Pricing
    • We reserve the right to modify or change the pricing on certain treatments or products without prior notification to ensure that the highest level of standard and quality are met.

  • We Care
    • Not only is your comfort our priority, your health is too. Guests with pre-existing medical conditions are advised to consult their doctors prior to booking any spa services to avoid disappointment if there is a contraindication discovered upon arrival.

Products

Our Niagara spa carries a full selection of spa and wellness products. Curbside pick-up for Spa Retail is available 7 days a week from 9am-5pm. Stock up on your favorites now! Have any questions? Our experts are happy to help with your selections... reach out to us! 905-641-2599 or spa@whiteoaksresort.com. Shipping is available as well.
arrowBrands We Carry

  • BioEffect
  • Colorescience
  • Coola Suncare
  • Eve Taylor
  • Farm House Fresh
  • Intraceuticals
  • iS Clinical
  • NuFace
  • OPI
  • Rescue Remedy
  • Sara Happ
  • Thera Genesis
  • ToGoSpa
  • WithinUs TruMarine Collagen
  • ZO Skin Health by Zein Obagi

  • arrowRead Less

    full selection of spa products

    Spascription

    Take your experience home... The Spa at White Oaks provides nothing but the best, results driven products money can buy. Your spa therapist will complete a 'Spascription Form' suggesting the perfect products to take home to extend your spa experience. Need to replenish and can't make it in? Don't worry, we can ship it to you.

    take your spa experience home

    Flash Your Rewards

    Get the VIP treatment by collecting points and redeeming them at all of your favourite White Oaks Outlets! From Hotel, to Spa, to Dining and Club, there are points to be earned, banked and redeemed on some pretty exciting options within White Oaks. Plus, you can order online from Play Bar + Grill and our loyalty members will get exclusive special offers and perks with some of our partners. Available as a card or download the app.

    White Oaks rewards program
    • Program Details
      • How All This Point Stuff Works:

      • - Collect points at all of the outlets here at White Oaks with every visit
      • - Redeem on awesome rewards like a free lunch in Play Bar + Grill or work your way up to a Two Night Stay at White Oaks (and many options in between)
      • - Exclusive special offers for Loyalty Members
      • - Pre-order online from Grow Kitchen & Cafe for VIP skip-the-line service
      • - Choose the method that serves you best: card in hand or go digital with the app!

    • Terms & Conditions
      • White Oaks Loyalty App Terms & Conditions:

      • a)White Oaks Reward program awards points for each purchase made at White Oaks Resort and Spa and its outlets limited to: The Club (membership fees are excluded from points program), The Spa, LIV Restaurant, Play Bar & Grill, Grow Kitchen & Café, and The Hotel.
      • b)Lease Partners located at White Oaks Resort & Spa do not participate in the White Oaks Rewards program and include: NZF Salon, Sports Medicine Clinic and The Health Shoppe.
      • c)Points do not accumulate automatically. The responsibility of collecting points will be on the customer. Customers need to inform at the time of purchase by way of showing their app or their loyalty card to be scanned or swiped to allocate their purchase points to their account.
      • d)Points have no cash value, are non-transferrable and awarded based on purchases made at White Oaks Resort & Spa only. Points cannot be combined with another customer's points.
      • e)Reward options are subject to change at the discretion of White Oaks Resort & Spa.
      • f)Rewards once redeemed are non-transferrable, and have no cash value. Must be used at White Oaks Resort & Spa as described. White Oaks reserves the right to change, or cancel the program altogether.
      • g)Should a customer wish to cancel their loyalty program, the reward level below and closest to their point level will be redeemable upon request.
      • h)Fraudulent use of the program will result in cancellation of the customer account without redemption applicable.

    Nine Zero Five

    The convenient hair specialist and spa guest companion. You know how it is post-massage when your hair is frazzled? You can pop into our partner Nine Zero Five for a quick blow out and get on with your day! Or if you need complete cut, styling or colour services for a big event, you'll get the platinum hair experience here.

    salon at the spa

    Find Us Herelocation pin

    Address

    • White Oaks Resort & Spa
    • 253 Taylor Road SS4
    • Niagara-on-the-Lake, Ontario
    • Canada L0S 1J0

    Contact

    • Resort: 1-800-263-5766
    • The Club: 905-688-2550
    • The Spa: 905-641-2599

    STAY CONNECTED

    Sign up for White Oaks e-news with great offers & and more.