Safety & Cleaning Practices

We've undertaken many new sanitization steps for everyone's safety, and you'll notice aspects of the White Oaks Clean Care Program throughout the Club

• In compliance with the Niagara-on-the-Lake bylaw, masks must be worn in all public spaces which will include the club public spaces, and locker rooms. Masks can be removed while working out only.
• We have invested in an Electrostatic Cleaner which helps us properly sanitize equipment, lockers and machines.
• Hospital grade disinfectant will be used for frequent high touch points throughout the club.
• Cleaning tasks have been added to everyone’s role and you will see all of our team members involved in our frequent cleaning program.
• Members will be required to wipe down all equipment, including free weights, BEFORE AND AFTER each use. Sanitizers and wipes will be available.
• Hand Sanitizer stations have been installed in strategic locations in the club for your use.
• All White Oak Team members will be required to wear masks where social distancing is not possible.
• Our team members are required to enter through the same entry point, where they are all assessed to ensure they are healthy and ready to work. Our team are encouraged to stay home should they be unwell.

Members feeling ill, with fever/chills, sore throat, new or worsening cough, difficulty breathing or any possible COVID symptoms we ask that you postpone your visit to the club. Members should not return to the club until they are symptom free. You can click this link to do the Niagara Region's Public health COVID Self-Assessment tool: https://covid-19.ontario.ca/self-assessment/

Membership & Services Updates

Amenities

We must ensure our club is meeting and even exceeding the recommendations set by public health authorities and have closed some amenities where physical distancing is not possible or where other risk factors exist.

Front Desk: Team Members behind the desk will be able to assist one person at a time. There will be a plexi glass partition to ensure safety. Other members waiting will do so at the designated areas indicated on the floor or by the stanchions.

Washrooms: Washrooms will be available in the locker rooms and single use washroom facilities throughout the building. Washrooms will be cleaned frequently throughout the day. We encourage all members to remember to wash their hands thoroughly for 20 seconds at minimum.

Locker Rooms/Lockers:

• The locker rooms will be open for access to your lockers, showers and washroom facilities.
• Saunas and Steam rooms will NOT be available at this time in compliance with the Provincial guidelines.
• Towel Service will not be available at this time. Please bring your own towel.
• Tanning beds are not currently available.

Pool: our pool will be open with social distancing measures put into place with lounge seating. Please make sure to make note of the pool occupancy limits posted at the entrance door.

Water Fountains will be closed. Please bring in your own water for workouts or purchase a bottle of water at Grow prior to starting.

Daycare Services are open following modified procedures, hours and requiring advance booking. Information here.

Weight/Cardio Rooms & Women’s Only Room:

• We have implemented some directional arrows, signage and placement to ensure physical distancing can be achieved where possible. Some equipment will be closed or disabled.
• Members are encouraged to use their best judgement when determining is distance is enough and adhering to the recommended 3 metres apart from other members.
• Foam rollers, mats and bands will NOT be available at this time. Members are encouraged to bring their own workout mats and small equipment of their own should they like.
• Small equipment for pilates and yoga will not be available (mats, blankets, bolsters, blocks, straps etc)
• Weight and cardio rooms have a max capacity of 10 members each, and have a time limit of 1 hour while in red zone.

Group Fitness

• We will no longer be providing paper schedules to reduce high touch germ spread. All class schedules are updated and available online
• You can customize your schedule to see only the classes you are interested in and you can print off at home should you like.
• All classes will be reduced to 45 minutes to allow for proper cleaning BEFORE AND AFTER class.
• Group exercise classes can be booked through our Gametime system.
• You will notice clear floor decals to indicate proper social distancing in the studios.
• All classes will have lower occupancy to ensure safe distancing while working out.
• All equipment will be set up prior to the class at each station by the instructor and will be cleaned and put away following the class by the instructor as well.
• Masks must be worn to all fitness classes and can be removed only during the class.

Racquets

Tennis:

• Play is restricted... players are limited to 10 people per area. Courts 1, 2, 5 and 6 only are available for play.
• Masks must be worn to the Tennis courts and can be removed when playing only.
• Junior programs are on hold.
• Please continue to book courts on Gametime.

Squash:

• No regular squash play is permitted. Solo play and same household play are permitted.
• Squash pods can do practice drills staying 2 metres apart.
• Masks do not have to be worn for solo/same household play but they are recommended (not required) for Pod drills. They must be worn to the courts.
• Junior programs are on hold.

Spectators & Supervision: No spectators or guests are permitted at the facility; however, there can be one accompanying parent, guardian or other adult for a player under the age of 18. Any accompanying adult must remain outside of the court, wear a mask and maintain a two metre distance from any other person in the facility.

A coach who is an employee or contractor to the club or facility can be present in the court area; however, the coach must not enter the court while there is a player on the court, must wear a mask at all times (and any other personal protective equipment that may be required under relevant government policies), and must maintain a distance of at least two metres from any other person in the facility. All unaccompanied junior players must also adhere to all club/facility policies regarding unsupervised attendance at the club/facility.

Personal Training

• We are able to offer personal training in the club.
• Personal training sessions will be booked by your trainer. You do not need to book time in Gametime for these sessions on your own.
• Contact your personal trainer directly to book time.
• If you would like to purchase a personal training package or arrange for a trainer if you don’t already have one, please contact the membership office to arrange.
• Trainers will be required to wear masks when training clients.
• There will be no physical contact between trainer and member. Trainers will be avoiding any exercise that requires spotting or physical touching.
• Handshakes, hugs and smooches are off the table for now! A smile and a wave is all you need.
• Members must be prepared to handle weights and equipment provided.
• All equipment and weights used will be cleaned BEFORE AND AFTER your session.

Grow Kitchen & Cafe

Grow will open along with us and we encourage all members to download our Reward app to pre-order online for mobile pick up. Our app is available in the itunes store or google play store for android. Our food services have their own Clean Care protocols