The Club is pleased to reopen on July 24, with classes restarting on August 3. Please take note of new operational procedures, class booking, and membership details as well as the White Oaks Clean Care Program.
Racquet sport action has returned with modified play and special procedures. Read full racquet details
We are so excited to be reopening and welcoming you all back to the club. I’m sure you will agree, it’s been a long haul. What a different world we live in now. While you were home cleaning closets and learning new hobbies, we’ve been working diligently to provide a new way of operating. We want to keep everyone safe and that means a whole new way of doing business.
We ask for your patience with us as we continue to navigate the ever-changing protocols and recommendations of the government and Niagara Region Public Health. We will monitor daily and ensure that we take whatever steps are necessary to keep The Club at White Oaks operating in a safe way.
We've launched a new property-wide program called White Oaks Clean Care. It takes our already high standards to a whole new level and is As a very unique area of our overall business, The Club has many other to read below, with our temporary (hopefully) “new normal”.
You belong at White Oaks. No other fitness & racquet club in Niagara offers the level of comprehensive programming, massive facilties and five star quality service that is all standard at White Oaks. Whether you're serious about getting shredded, looking for a weekly tennis match with a buddy, or seeking specialized sport training... it's all here. Find your fit.
We've undertaken many new sanitization steps for everyone's safety, and you'll notice aspects of the White Oaks Clean Care Program throughout the Club
Members feeling ill, with fever/chills, sore throat, new or worsening cough, difficulty breathing or any possible COVID symptoms we ask that you postpone your visit to the club. Members should not return to the club until they are symptom free. You can click this link to do the Niagara Region's Public health COVID Self-Assessment tool: https://covid-19.ontario.ca/self-assessment/
We are moving to an appointment based system for all group classes to ensure we maintain health and safety protocols and keep everyone safe. We have calculated our maximum capacity in all studios in the club to ensure we provide a safe environment for everyone and deliver great service. Classes will restart August 3.
We currently have a system called Gametime that members used to book spin classes and court times. We will be using Gametime for all bookings. All members who do not have an account with gametime should set up their account as soon as possible with the instructions below. We encourage everyone to make their bookings online. Our Club Desk can assist in Gametime bookings if needed. Classes will have limited space due to social distancing protocols in place so please be sure to book in advance.
Monthly payment plans will not be charged until we open and are always processed on the 1st of the month. Monthly billing will resume on August 1st.
Annual Memberships and Short term memberships will be credited back the time to your membership for the number of full months that we were closed. This will NOT be done automatically, as we have a manual system for memberships. Please contact Membership Services to ensure you receive proper credit to your account.
Not ready to return? We are happy to offer a temporary hold on your membership. Please contact Membership Services to arrange your hold prior to August 1st.
When we first open, things will definitely be different for members. We must ensure our club is meeting and even exceeding the recommendations set by public health authorities. We will need to close some amenities where physical distancing is not possible or where other risk factors exist.
Front Desk: Team Members behind the desk will be able to assist one person at a time. There will be a plexi glass partition to ensure safety. Other members waiting will do so at the designated areas indicated on the floor or by the stanchions.
Washrooms: Washrooms will be available in the locker rooms and single use washroom facilities throughout the building. Washrooms will be cleaned frequently throughout the day. We encourage all members to remember to wash their hands thoroughly for 20 seconds at minimum.
Pool: our pool will be open with social distancing measures put into place with lounge seating. Please make sure to make note of the pool occupancy limits posted at the entrance door.
Water Fountains will be closed. Please bring in your own water for workouts or purchase a bottle of water at Grow prior to starting.
Daycare Services are open as of September 8, following modified procedures, hours and requiring advance booking. Information here.
Weight/Cardio Rooms & Women’s Only Room:
Spectators & Supervision: No spectators or guests are permitted at the facility; however, there can be one accompanying parent, guardian or other adult for a player under the age of 18. Any accompanying adult must remain outside of the court, wear a mask and maintain a two metre distance from any other person in the facility.
A coach who is an employee or contractor to the club or facility can be present in the court area; however, the coach must not enter the court while there is a player on the court, must wear a mask at all times (and any other personal protective equipment that may be required under relevant government policies), and must maintain a distance of at least two metres from any other person in the facility. All unaccompanied junior players must also adhere to all club/facility policies regarding unsupervised attendance at the club/facility.
Grow will open along with us and we encourage all members to download our Reward app to pre-order online for mobile pick up. Our app is available in the itunes store or google play store for android. Our food services have their own Clean Care protocols
No, there are no appointments to workout in the cardio or weight rooms or women's only area - we monitor capacity
No, you can take your mask off while engaged in a workout activity
Yes, you should be wearing your mask when you arrive, and following your workout to go to the locker room.
Yes, you do have to book into classes and we've made that process super simple online
Yes, showers are open so you can have your early morning workout and get ready in the locker room
Yes, our towel service is suspended for the time being so please bring your own.
No, steam rooms, saunas and whirlpools are all still closed down for the time being
The Children's Activity Centre opens September 8, following modified procedures, hours and requiring advance booking. Information here.
Sign up for White Oaks e-news with great offers & and more.