White Oaks is open under Public Health Measures Classification Orange
The Spa is open with some services such as facials currently unavailable.
Dining is available, with breakfast in LIV Restaurant, Thurs-Sat Dinner in LIV Restaurant and daily Lunch/Dinner in Play Bar & Grill, as well as in-room. Niagara Region specific restrictions apply.
The Club at White Oaks is open with modified services.
Meetings and Social Gatherings of groups up to 50 people are now permitted.
masks MASKS: In compliance with the Provincial bylaw, masks must be worn in all public spaces, including inside White Oaks
White Oaks' mission statement, to treat every guest and team member as though the success of our business depends on that individual alone, has dictated our decisions throughout our forty year history. It defines our team, our culture and how we operate, and is relevant now more than ever. In our post-Covid world, it is with this mission in mind that we launch our new cleaning and safety program, White Oaks Clean Care. Each step, each new task has been developed with the safety of our guests and team members as our top priority.
White Oaks will look and feel different in this post Covid reality. Some of these changes we are making are difficult and will change our service. These have been the hardest decisions for us to make as we are well known in providing experiences that are personalized to each unique guest. We are confident in our ability to work within these new parameters and still find ways to wow you.
Our carefully managed reopening comes with stringent new health, safety and hygiene procedures in place. Please review the details and latest information below. Please note some imagery, descriptions and services shown throughout our website do not represent current operational and safety guidelines and may not be available.
White Oaks is Safe Travels Certified by the Tourism Industry Association of Ontario for adhering to the highest standard of global health protocols issued by the WTTC
Comprehensive Sanitization Program
While known for our pristine property standards, you will notice heightened cleaning protocols of all high frequency touch points, like elevators, stair railings, door handles and point of sale devices building wide.
Prior to opening, every inch of carpeting/flooring has been sanitized for your safety.
We've Increased Personal Space
There will be reduced capacity in all areas – spa, restaurants, club and hotel – to allow for social distancing, with footprints indicating spacing in many areas. Plexi glass barriers have been installed at main points of contact throughout the resort.
We have also temporarily suspended or limited some of our more high touch services which include, turn down service, valet parking, and shuttle service.
Thorough Training & Monitoring
Our team members have been thoroughly trained in their new protocols and will be monitored before every shift to make sure they are healthy and able to work safely. We'll also have more of our team members present to assist and guide you through our property.
Our in-house Audio Visual Partner PSAV has developed a wonderful program called MEETsafe which outlines best practices. You can download the full pdf.
The pool hours will remain 6am - 11pm. Appointments will not be necessary at this time, though capacity is set by public health at 13 people maximum at any given time to ensure proper physical distancing. We have set the pool furniture to allow for physical distancing. Pool Towels will be available at the front desk of the hotel. The hot tub, showers and sauna will be closed at this time.
The provincial government has yet to address this question. However, we are being proactive and will try to distance guests as much as possible in our vehicles seating those living in the same household together and others 6 feet apart. Facial masks will be worn by our shuttle driver and we ask that all of our guests arrive with their own masks.
Please contact Reservations at firstname.lastname@example.org regarding any promotional gift certificate that expired between March 1st and June 30th and we will be happy to discuss the extension options with you. Please ensure you provide your gift certificate number.
Yes there are many different changes to how we host events. Room capacities have changed to allow for distancing and other safety policies have been implemented. Read the events FAQ Pdf
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