White Oaks Clean Care

Hotel

• When you checkout of White Oaks, your guestroom will remain vacant for a longer period of time to ensure the safety of our housekeeping team.
• Please send one person to the front desk to check you in only. The rest of your party may wait in our front lobby sitting area.
• Upon checkin you will be provided with a sanitized key card for your room
• You will notice that your room will not automatically have the same amenities such as robes, extra blankets and pillows, glassware, guest service directory and reading materials. All of these amenities are of course, still available to you upon request. We wish to ensure you receive any items for your room fully sanitized and clean.
• We will not permit our team members to enter your room once you’ve checked in. If you are staying more than one night, our housekeeping team will not be into your room during your stay to make up the bed or clean. Should you require more towels we will of course be able to deliver them to your room.

Dining

• Dining will be offered for you in the comfort of your guestroom or on our beautiful garden patios.
• Seating on the patio has been measured and ensures proper physical distancing.
• In Room dining will be delivered on a sanitized cart, the team member will step back and allow you to remove the tray yourself. They will not enter the room. A sanitized pen will be offered for you to sign your room service bill.
• The menu currently on offer is a special menu featuring favourites from both Play Bar & Grill and LIV Restaurant.
• Mobile ordering option is available through our Reward App – White Oaks Rewards available for download in itunes or google play.
• Hand Sanitizer station will be available at the entrance to the patio for guests to use prior to entry.
• Team Members will be wearing face masks.
• Very different for us, your table will be clear of all high touch items such as cutlery, napkins, tent cards, glasses etc. We will set your table for you upon your arrival.
• All menus will be single use or available electronically.
• Any pens we utilize for you to sign your bill will be sanitized prior to your use. Room charge, debit or credit is preferred but we are still able to accept cash payments.
• Condiments will be served in single use packages

Meetings & Events

• Our White Oaks team members are trained in new heightened cleaning protocols, taking our already meticulous cleaning practices to a whole new level. Special attention will be made to high touch surfaces and the frequency of cleaning will increase.
• Meeting rooms will be completely sanitized between groups.
• We will be installing custom floor directional decals to direct traffic flow and ensure the best physical distancing possible.
• Our famous Continuous Coffee Break stations will need to take a hiatus for the time being. Instead coffee and tea will be delivered to your meeting room as per your request. Coffee Break food items will be available to order to your meeting room and will feature individually wrapped items.
• Meeting rooms will be set differently with proper social distanced seating. Our usual amenities in the rooms such as mints, water glasses, paper, pens, markers etc will be available upon request.
• All group meals will be pre-packaged, with single use condiments or plated meals ordered from our current restaurant menu.
• Meeting planners and groups are encouraged to provide face masks for your delegates. There are some areas and hallways in White Oaks where physical distancing is not possible. Our White Oaks team members may be wearing masks when physical distancing in their roles is not always possible.
• Capacities have been reduced in all meeting rooms by 70% to allow for proper physical distancing.
• At White Oaks, we strive to work with the environment always in mind and therefore, our convenor welcome package and our invoicing are digital.

Our in-house Audio Visual Partner PSAV has developed a wonderful program called MEETsafe which outlines best practices. You can download the full pdf.

• Meeting Design Options: Three designs emerged representing a small group meeting in one room, small groups meeting in multiple rooms and many small groups meeting in multiple venues. All designs factor in a hybrid component to support remote presenters or attendees.
• Room Layout/Traffic Flow: Renderings illustrate the impact associated with physical distancing and traffic flow. These are simply examples, not rules. You should feel free to work with your venue partners and customers about what is appropriate for them.
• Technology Considerations: Hybrid meetings and larger rooms will impact the in-room technology. Examples would be larger screen sizes, the use of delay monitors, sound reinforcement and web conference/casting tools.
• Cleaning Guidelines: Lastly, there is a section that focuses on our commitment to routinely cleaning all high touch items.

The Spa at White Oaks

• All guests will be required to complete a covid-19 health survey upon arrival. Our top priority is keeping our guests and team members safe therefore failure to comply with our safety procedures may result in a rescheduling of your appointment.
• If you begin to feel unwell prior to your appointment please call to reschedule. There will be no cancellation charges at this time.
• Facial Masks will be worn by our team and will be mandatory for spa guests.
• We are practicing safe social distant guidelines and due to limited seating space in our waiting area, we will stagger our arrival times. You will be provided with instructions for your arrival.
• Shower in the locker rooms will NOT be available at this time.
• Cashless payments preferred at this time.
• Our manicure and pedicure stations have been reconfigured to ensure proper social distancing.
• As is our normal practice, all nail services receive your bottle of polish, and nail files/buffers in a sealed bag when you depart.
• Floor decals to indicate proper social distance will be visible on floors in waiting areas, and relaxation room.
• Please refrain from bringing your purse or large bags with you to your appointment.
• We will provide a spa team member to assist with any retail purchases as we are asking that you do not touch items on the shelves.
• Our team will be wearing personal protective equipment.
• Guests will be asked to leave robes, towels and sandals used in their locker. A spa attendant will remove for laundry and sanitize the locker after your use.
• We will be spacing out our treatment rooms in use to ensure safe distancing.
• Appointments will be spaced out to ensure our team have sufficient time to sanitize stations or treatment rooms between guests.
• You will notice a plexi glass divider at our reception desk.
• Complimentary water and tea station in the relaxation room will not be set up however, still available upon request to the spa attendant.
• Our Sips and Bites menu will be available in single use format.
• All magazines and reading material has been removed from our relaxation areas.
• Curbside pickup for gift certificates and products will be available.