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Important Operations Update Covid 19

White Oaks Clean Care

White Oaks Resort & Spa is pleased to reopen on JUNE 25.
Dining is available In-Room or Patio only and The Club at White Oaks will remain closed at this time.

White Oaks' mission statement, to treat every guest and team member as though the success of our business depends on that individual alone, has dictated our decisions throughout our forty year history. It defines our team, our culture and how we operate, and is relevant now more than ever. In our post-Covid world, it is with this mission in mind that we launch our new cleaning and safety program, White Oaks Clean Care. Each step, each new task has been developed with the safety of our guests and team members as our top priority.

White Oaks will look and feel different in this post Covid reality. Some of these changes we are making are difficult and will change our service. These have been the hardest decisions for us to make as we are well known in providing experiences that are personalized to each unique guest. We are confident in our ability to work within these new parameters and still find ways to wow you.

Our carefully managed reopening comes with stringent new health, safety and hygiene procedures in place. Please review the details and latest information below. Please note some imagery, descriptions and services shown throughout our website do not represent current operational and safety guidelines and may not be available.

Things You Will Notice Property Wide:

apiEnhanced Cleaning:

Comprehensive Sanitization Program

While known for our pristine property standards, you will notice heightened cleaning protocols of all high frequency touch points, like elevators, stair railings, door handles and point of sale devices building wide.

Prior to opening, every inch of carpeting/flooring has been sanitized for your safety.

linear_scalePhysical Distancing:

We've Increased Personal Space

There will be reduced capacity in all areas – spa, restaurants, club and hotel – to allow for social distancing, with footprints indicating spacing in many areas. Plexi glass barriers have been installed at main points of contact throughout the resort.

We have also temporarily suspended or limited some of our more high touch services which include, turn down service, valet parking, and shuttle service.

peopleWhite Oaks Team:

Thorough Training & Monitoring

Our team members have been thoroughly trained in their new protocols and will be monitored before every shift to make sure they are healthy and able to work safely. We'll also have more of our team members present to assist and guide you through our property.

local_diningOnline Ordering:

Get Your Play Faves - Coming Soon

You can order online from Play Bar + Grill through our convenient White Oaks Rewards loyalty app. Download for Apple or Android.

Clean Care Program:

Hotel

  • When you checkout of White Oaks, your guestroom will remain vacant for a longer period of time to ensure the safety of our housekeeping team.
  • Please send one person to the front desk to check you in only. The rest of your party may wait in our front lobby sitting area.
  • Upon checkin you will be provided with a sanitized key card for your room
  • You will notice that your room will not automatically have the same amenities such as robes, extra blankets and pillows, glassware, guest service directory and reading materials. All of these amenities are of course, still available to you upon request. We wish to ensure you receive any items for your room fully sanitized and clean.
  • We will not permit our team members to enter your room once you’ve checked in. If you are staying more than one night, our housekeeping team will not be into your room during your stay to make up the bed or clean. Should you require more towels we will of course be able to deliver them to your room.

Dining

  • Dining will be offered for you in the comfort of your guestroom or on our beautiful garden patios.
  • Seating on the patio has been measured and ensures proper physical distancing.
  • In Room dining will be delivered on a sanitized cart, the team member will step back and allow you to remove the tray yourself. They will not enter the room. A sanitized pen will be offered for you to sign your room service bill.
  • The menu currently on offer is a special menu featuring favourites from both Play Bar & Grill and LIV Restaurant.
  • Mobile ordering option is available through our Reward App – White Oaks Rewards available for download in itunes or google play.
  • Hand Sanitizer station will be available at the entrance to the patio for guests to use prior to entry.
  • Team Members will be wearing face masks.
  • Very different for us, your table will be clear of all high touch items such as cutlery, napkins, tent cards, glasses etc. We will set your table for you upon your arrival.
  • All menus will be single use or available electronically.
  • Any pens we utilize for you to sign your bill will be sanitized prior to your use. Room charge, debit or credit is preferred but we are still able to accept cash payments.
  • Condiments will be served in single use packages

Meetings & Events

  • Our White Oaks team members are trained in new heightened cleaning protocols, taking our already meticulous cleaning practices to a whole new level. Special attention will be made to high touch surfaces and the frequency of cleaning will increase.
  • Meeting rooms will be completely sanitized between groups.
  • We will be installing custom floor directional decals to direct traffic flow and ensure the best physical distancing possible.
  • Our famous Continuous Coffee Break stations will need to take a hiatus for the time being. Instead coffee and tea will be delivered to your meeting room as per your request. Coffee Break food items will be available to order to your meeting room and will feature individually wrapped items.
  • Meeting rooms will be set differently with proper social distanced seating. Our usual amenities in the rooms such as mints, water glasses, paper, pens, markers etc will be available upon request.
  • All group meals will be pre-packaged, with single use condiments or plated meals ordered from our current restaurant menu.
  • Meeting planners and groups are encouraged to provide face masks for your delegates. There are some areas and hallways in White Oaks where physical distancing is not possible. Our White Oaks team members may be wearing masks when physical distancing in their roles is not always possible.
  • Capacities have been reduced in all meeting rooms by 70% to allow for proper physical distancing.
  • At White Oaks, we strive to work with the environment always in mind and therefore, our convenor welcome package and our invoicing are digital.

Our in-house Audio Visual Partner PSAV has developed a wonderful program called MEETsafe which outlines best practices. You can download the full pdf.

  • Meeting Design Options: Three designs emerged representing a small group meeting in one room, small groups meeting in multiple rooms and many small groups meeting in multiple venues. All designs factor in a hybrid component to support remote presenters or attendees.
  • Room Layout/Traffic Flow: Renderings illustrate the impact associated with physical distancing and traffic flow. These are simply examples, not rules. You should feel free to work with your venue partners and customers about what is appropriate for them.
  • Technology Considerations: Hybrid meetings and larger rooms will impact the in-room technology. Examples would be larger screen sizes, the use of delay monitors, sound reinforcement and web conference/casting tools.
  • Cleaning Guidelines: Lastly, there is a section that focuses on our commitment to routinely cleaning all high touch items.

The Spa at White Oaks

  • All guests will be required to complete a covid-19 health survey upon arrival. Our top priority is keeping our guests and team members safe therefore failure to comply with our safety procedures may result in a rescheduling of your appointment.
  • If you begin to feel unwell prior to your appointment please call to reschedule. There will be no cancellation charges at this time.
  • Facial Masks will be worn by our team and will be mandatory for spa guests.
  • We are practicing safe social distant guidelines and due to limited seating space in our waiting area, we will stagger our arrival times. You will be provided with instructions for your arrival.
  • Shower in the locker rooms will NOT be available at this time.
  • Cashless payments preferred at this time.
  • Our manicure and pedicure stations have been reconfigured to ensure proper social distancing.
  • As is our normal practice, all nail services receive your bottle of polish, and nail files/buffers in a sealed bag when you depart.
  • Floor decals to indicate proper social distance will be visible on floors in waiting areas, and relaxation room.
  • Please refrain from bringing your purse or large bags with you to your appointment.
  • We will provide a spa team member to assist with any retail purchases as we are asking that you do not touch items on the shelves.
  • Our team will be wearing personal protective equipment.
  • Guests will be asked to leave robes, towels and sandals used in their locker. A spa attendant will remove for laundry and sanitize the locker after your use.
  • We will be spacing out our treatment rooms in use to ensure safe distancing.
  • Appointments will be spaced out to ensure our team have sufficient time to sanitize stations or treatment rooms between guests.
  • You will notice a plexi glass divider at our reception desk.
  • Complimentary water and tea station in the relaxation room will not be set up however, still available upon request to the spa attendant.
  • Our Sips and Bites menu will be available in single use format.
  • All magazines and reading material has been removed from our relaxation areas.
  • Curbside pickup for gift certificates and products will be available.

Frequently Asked Questions:

What are Your Pool Hours & Social Distancing Efforts?

The pool hours will remain 6am - 11pm. Appointments will not be necessary at this time, though capacity is set by public health at 13 people maximum at any given time to ensure proper physical distancing. We have set the pool furniture to allow for physical distancing. Pool Towels will be available at the front desk of the hotel. The hot tub, showers and sauna will be closed at this time.

What are the Social Distancing Efforts Required for Wine Tours on Your Shuttle?

The provincial government has yet to address this question. However, we are being proactive and will try to distance guests as much as possible in our vehicles seating those living in the same household together and others 6 feet apart. Facial masks will be worn by our shuttle driver and we ask that all of our guests arrive with their own masks.

Can Gift Certificates That Expired During Your Covid-19 Shutdown Be Extended?

Please contact Reservations at reservations@whiteoakresort.com regarding any promotional gift certificate that expired between March 1st and June 30th and we will be happy to discuss the extension options with you. Please ensure you provide your gift certificate number.

quotes
We’ve worked with leading professionals to develop the gold standard of health and safety programs in our industry. Along with our commitment to being transparent with our guests, you can rest easy at White Oaks. We look forward to welcoming you back and living life as it should be. Stay healthy and safe!
Ameer Wakil, CEO

Find Us Herelocation pin

Address

  • White Oaks Resort & Spa
  • 253 Taylor Road SS4
  • Niagara-on-the-Lake, Ontario
  • Canada L0S 1J0

Contact

  • Resort: 1-800-263-5766
  • The Club: 905-688-2550
  • The Spa: 905-641-2599

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