As of April 19th, 2021, White Oaks Resort & Spa will temporarily close to comply with the Stay at Home order issued by the province of Ontario. We encourage all residents of Ontario to respect and follow all provincial Covid-19 measures. We must get this pandemic under control in order to make a safe return to a more normal way of life in Canada. We look forward to welcoming all of our guests and team members back through our doors as soon as it is safe to do so.
We also ask for your patience and understanding if certain resort activities or facilities are unavailable as we move through this lockdown and coming colour zones as we slowly reopen the province.
masks MASKS: In compliance with the Provincial bylaw, masks must be worn in all public spaces, including inside White Oaks
White Oaks' mission statement, to treat every guest and team member as though the success of our business depends on that individual alone, has dictated our decisions throughout our forty year history. It defines our team, our culture and how we operate, and is relevant now more than ever. In our post-Covid world, it is with this mission in mind that we launch our new cleaning and safety program, White Oaks Clean Care. Each step, each new task has been developed with the safety of our guests and team members as our top priority.
White Oaks will look and feel different in this post Covid reality. Some of these changes we are making are difficult and will change our service. These have been the hardest decisions for us to make as we are well known in providing experiences that are personalized to each unique guest. We are confident in our ability to work within these new parameters and still find ways to wow you.
Our carefully managed operation comes with stringent new health, safety and hygiene procedures in place. Please review the details and latest information below. Please note some imagery, descriptions and services shown throughout our website do not represent current operational and safety guidelines and may not be available.
White Oaks is Safe Travels Certified by the Tourism Industry Association of Ontario for adhering to the highest standard of global health protocols issued by the WTTC
Comprehensive Sanitization Program
While known for our pristine property standards, you will notice heightened cleaning protocols of all high frequency touch points, like elevators, stair railings, door handles and point of sale devices building wide.
Prior to opening, every inch of carpeting/flooring has been sanitized for your safety.
We've Increased Personal Space
There will be reduced capacity in all areas – spa, restaurants, club and hotel – to allow for social distancing, with footprints indicating spacing in many areas. Plexi glass barriers have been installed at main points of contact throughout the resort.
We have also temporarily suspended or limited some of our more high touch services which include, turn down service, valet parking, and shuttle service.
Thorough Training & Monitoring
Our team members have been thoroughly trained in their new protocols and will be monitored before every shift to make sure they are healthy and able to work safely. We'll also have more of our team members present to assist and guide you through our property.
Our team have been provided with personal protective equipment (PPE) and facial masks will be worn at all times while in the building. All team members will have a daily health assessment done which includes a daily temperature check.
Our in-house Audio Visual Partner Encore (formerly PSAV) has developed a wonderful program called MEETsafe which outlines best practices. You can download the full pdf.
The pool, hot tub and sauna are closed while in grey zone.
Wine Tous and Beer Tours are unavailable while in grey zone.
Yes there are many different changes to how we host events. While in grey zone meetings are unavailable. Facility/Room capacities and limits have changed to allow for distancing and other safety policies have been implemented. Read the events FAQ Pdf
Sign up for White Oaks e-news with great offers & and more.