Hotel

• The pool will be closed while in Grey Zone.
• When you checkout of White Oaks, your guestroom will remain vacant for a longer period of time to ensure the safety of our housekeeping team.
• Please send one person to the front desk to check you in only. The rest of your party may wait in our front lobby sitting area.
• Upon checkin you will be provided with a sanitized key card for your room
• You will notice that your room will not automatically have the usual amenities such as extra blankets and pillows, glassware, guest service directory and reading materials. Robes, cups and wine glasses are individually wrapped. All amentities are still available to you upon request. We wish to ensure you receive any items for your room fully sanitized and clean.
• We will not permit our team members to enter your room once you’ve checked in. If you are staying more than one night, our housekeeping team will not be into your room during your stay to make up the bed or clean. Should you require more towels we will of course be able to deliver them to your room.
• In compliance with the Niagara-on-the-Lake bylaw, masks must be worn in all public spaces.

Meetings & Events

• Meetings and events are suspeneded while in grey zone.
• Our White Oaks team members are trained in new heightened cleaning protocols, taking our already meticulous cleaning practices to a whole new level. Special attention will be made to high touch surfaces and the frequency of cleaning will increase.
• Meeting rooms will be completely sanitized between groups.
• We will be installing custom floor directional decals to direct traffic flow and ensure the best physical distancing possible.
• Groups will enjoy their own private, designated Continuous Coffee Break Station which will include individually wrapped food items, water, coffee, tea and soft drinks.
• Meeting rooms will be set differently with proper social distanced seating. Our usual amenities in the rooms such as mints, water glasses, paper, pens, markers etc will be available upon request.
• All group meals will be customized plated meals ordered from our current restaurant or banquet menus. These can be served in our restaurant or delivered to your meeting room.
• Meeting planners and groups will be required to wear masks in all public areas in accordance with the Niagara-on-the-Lake bylaw. Our White Oaks team members will be wearing masks in compliance with this bylaw and to keep everyone as safe as possible. Masks will not be mandatory within the meeting rooms as set ups will be spaced out with physical distancing measures in place.
• Capacities have been reduced in all meeting rooms by 70% to allow for proper physical distancing.
• At White Oaks, we strive to work with the environment always in mind and therefore, our convenor welcome package and our invoicing are digital.
• More questions about events? They might be answered in our events FAQ Pdf

Our in-house Audio Visual Partner PSAV has developed a wonderful program called MEETsafe which outlines best practices. You can download the full pdf.

Our Restaurants

• In-restaurant dining is suspended while in grey zone.
• There is a limit of 4 patrons per table.
• Guests will be required to sign in with all contact information for all guests of the party and we will conduct a basic covid screening upon arrival.
• Seating will be a maximum of 4 people of which they must be from the same household and/or only two members who are essential to maintaining physical and mental health.
• LIV Restaurant, Play Bar & Grill and Grow Kitchen & Café have reduced seating and reconfigured their dining spaces to allow for social distancing.
• While in red zone, there are specific seating times. 5pm, 6:30pm, 8pm for LIV and 5pm, 6:30pm, 8pm for Play. Overflow options are available for each at 6pm and 7:30pm.
• Play walk-ins will be accepted dependent on business demands and capacity restrictions.
• There is a limit of 1.5 hr for dining time.
• Mobile ordering option is available for Grow Kitchen & Café and Play Bar & Grill. Order your favourites in advance using our app and pick up at our designated mobile pick up stations.
• Hand Sanitizer stations are available at the entrance to all three restaurants and at tables.
• You will notice floor decals to indicate proper spacing for social distancing and flow in the restaurants.
• Very different for us, your table will be clear of all high touch items such as cutlery, napkins, tent cards, glasses etc. We will set your table for you upon your arrival.
• All menus will be single use or available electronically.
• Any pens we utilize for you to sign your bill will be sanitized prior to your use.
• All buffets have been suspended.
• Condiments will be served in single use packages.
• In LIV Restaurant we will continue with our practice of replacing linens with each guest.
• Room Service Orders will be delivered to your room with one time use condiments. We will knock on your door and leave your order for you to collect for contactless delivery.
• In Grow Kitchen & Café we will remove the milk & sugar condiment table. Our baristas will make your order with your preference of cream/sugar etc. Our smoothie order forms will be available with single use pencils as an added level of care.

The Spa at White Oaks

• All guests will be required to complete a covid-19 health survey upon arrival. Our top priority is keeping our guests and team members safe therefore failure to comply with our safety procedures may result in a rescheduling of your appointment.
• Some services such as facials are currently unavailable. While in grey zone, we are limited to essential massage.
• If you begin to feel unwell prior to your appointment please call to reschedule. There will be no cancellation charges at this time.
• Facial Masks will be worn by our team and will be mandatory for spa guests for the duration of your visit. Guests receiving facial services will be informed when it is safe to remove their mask in the privacy of the treatment room.
• We are practicing safe social distant guidelines and due to limited seating space in our waiting area, we will stagger our arrival times. You will be provided with instructions for your arrival.
• Showers will remain unavailable at this time.
• Cashless payments preferred at this time.
• Our manicure and pedicure stations have been reconfigured to ensure proper social distancing.
• As is our normal practice, all nail services receive your bottle of polish, and nail files/buffers in a sealed bag when you depart.
• Floor decals to indicate proper social distance will be visible on floors in waiting areas, and relaxation room.
• Please refrain from bringing your purse or large bags with you to your appointment.
• We will provide a spa team member to assist with any retail purchases as we are asking that you do not touch items on the shelves.
• Our team will be wearing personal protective equipment.
• Guests will be asked to leave robes, towels and sandals used in their locker. A spa attendant will remove for laundry and sanitize the locker after your use.
• We will be spacing out our treatment rooms in use to ensure safe distancing.
• Appointments will be spaced out to ensure our team have sufficient time to sanitize stations or treatment rooms between guests.
• You will notice a plexi glass divider at our reception desk.
• Complimentary water station in the relaxation room will not be set up however, still available upon request to the spa attendant.
• Our Sips and Bites menu is unavailable at this time.
• All magazines and reading material has been removed from our relaxation areas.
• Curbside pickup for gift certificates and products will be available.

The Club at White Oaks

• The Club will be closed while in Grey Zone.
• Full details of The Club protocols can be found on the Club Page
• Members will be counted and screened at entrance to ensure capacity regulations are met.
• There are capacity limits inside specific spaces.
• Each club visit can be a maximum of one hour and are limited to one per day.
• The club is intensively cleaned and all areas are thoroughly sanitized.
• In compliance with the Niagara on the lake bylaw, masks must be worn in all public spaces which will include the club public spaces, and locker rooms. Masks can be removed while working out only.
• Hand sanitizer stations will be available throughout.
• Class sizes have been reduced to ensure proper safe distancing and will require advance booking
• Racquet sports each have specific protocols to follow.
• Floor decals and signage have been installed to help you remember where to stand to keep a safe distance.
• Class schedules have been altered to allow for proper cleaning in between classes.
• There will be Weight room attendants to wipe down all machines and we are asking everyone to wipe down your machines and weights before and after use.
• The following amenities will not be available in the club – towel service, steam rooms and saunas.