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Clean Care

covid-19 clean care program

White Oaks Operations Update

Public Health Update:

Effective Monday March 21, 2022 we will be updating operations in the following areas of our business:

  • Masks will no onger be required for guests or team members
  • health_and_safetyCOVID-19 VACCINATION PASSPORTS:

    Effective March 1, 2022, as per the provincial guidelines, proof of vaccination status against Covid-19 will no longer be required to enter restaurants, the pool or club.

    White Oaks' mission statement, to treat every guest and team member as though the success of our business depends on that individual alone, has dictated our decisions throughout our forty year history. It defines our team, our culture and how we operate, and is relevant now more than ever. In our post-Covid world, it is with this mission in mind that we launch our new cleaning and safety program, White Oaks Clean Care. Each step, each new task has been developed with the safety of our guests and team members as our top priority.

    White Oaks will look and feel different in this post Covid reality. Some of these changes we are making are difficult and will change our service. These have been the hardest decisions for us to make as we are well known in providing experiences that are personalized to each unique guest. We are confident in our ability to work within these new parameters and still find ways to wow you.

    Our carefully managed operation comes with stringent new health, safety and hygiene procedures in place. Please review the details and latest information below. Please note some imagery, descriptions and services shown throughout our website do not represent current operational and safety guidelines and may not be available.

    safe travels certified

    White Oaks is Safe Travels Certified by the Tourism Industry Association of Ontario for adhering to the highest standard of global health protocols issued by the WTTC


    Things You Will Notice Property Wide:

    apiEnhanced Cleaning:

    Comprehensive Sanitization Program

    While known for our pristine property standards, you will notice heightened cleaning protocols of all high frequency touch points, like elevators, stair railings, door handles and point of sale devices building wide.

    Prior to opening, every inch of carpeting/flooring has been sanitized for your safety.

    linear_scalePersonal Space:

    We've Increased Personal Space

    While we have removed the plexiglass barriers throughout the resort, we continue to be mindful of physical distancing for guest comfort and safety.

    peopleWhite Oaks Team:

    Thorough Training & Monitoring

    Our team members have been thoroughly trained in their new protocols and will be monitored before every shift to make sure they are healthy and able to work safely. We'll also have more of our team members present to assist and guide you through our property.

    local_diningOnline Ordering:

    Get All Your Play Faves

    You can order online from Play Bar + Grill through our convenient White Oaks Rewards loyalty app. Download for Apple or Android.

    Clean Care Program:


    • The pool, pool showers and sauna are open as of Jan. 31.
    • Please send one person to the front desk to check you in only. The rest of your party may wait in our front lobby sitting area.
    • Upon checkin you will be provided with a sanitized key card for your room and a single-use Resort information sheet in lieu of the usual Guest Services Directory.
    • We will not permit our team members to enter your room once you’ve checked in. If you are staying more than one night, our housekeeping team will not be into your room during your stay to make up the bed or clean. Should you require more towels we will of course be able to deliver them to your room.
    • Whether as a departure requirement or simply for peace of mind, access to off site or on-property COVID-19 testing is available during a guest stay. Testing is provided by a third party. Concierge will be happy to provide further testing details, pricing information or arrange a COVID-19 test.

    Meetings & Events

    • As of March 1, 2022 conferences and weddings are now operating without capacity restrictions.
    • Our White Oaks team members are trained in new heightened cleaning protocols, taking our already meticulous cleaning practices to a whole new level. Special attention will be made to high touch surfaces and the frequency of cleaning will increase.
    • Meeting rooms will be completely sanitized between groups.
    • Meals will be offered from our Group Dining and Banquet Menus, and served in our Sunhill Dining Room. Private Dining options are available for all meals at an additional cost. Not quite comfortable doing a public buffet? Speak to your planner for other options.
    • Hand sanitizers will be available at each table.

    Our in-house Audio Visual Partner Encore has developed a wonderful program called MEETsafe which outlines best practices. Click here for details

    Our Restaurants

    • LIV is available for breakfast daily and dinner Tuesday - Saturday, Play is open daily for lunch and dinner. Private dining will continue to be available.
    • Grow Kitchen & Café is open daily.
    • Play Bar & Grill is available for take-out and on Door Dash, Skip the Dishes and Uber Eats.
    • Mobile ordering option is available for Grow Kitchen & Café and Play Bar & Grill. Order your favourites in advance using our app and pick up at our designated mobile pick up stations.
    • Hand Sanitizer stations are available at the entrance to all three restaurants and at tables.
    • Any pens we utilize for you to sign your bill will be sanitized prior to your use.
    • In LIV Restaurant we will continue with our practice of replacing linens with each guest.
    • Room Service Orders will be delivered to your room with one time use condiments. We will knock on your door and leave your order for you to collect for contactless delivery.

    The Spa at White Oaks

    • All guests will be required to complete a Covid-19 health survey upon arrival. Our top priority is keeping our guests and team members safe therefore failure to comply with our safety procedures may result in a rescheduling of your appointment.
    • If you begin to feel unwell prior to your appointment please call to reschedule. There will be no cancellation charges at this time.
    • In accordance with CMTO regulations, facial masks will be worn by our massage therapists and will be mandatory for spa guests receiving an RMT massage.
    • As is our normal practice, all nail services receive your bottle of polish, and nail files/buffers in a sealed bag when you depart.
    • You may handle products on the shelves as long as hands have been sanitized.
    • Our team will be wearing personal protective equipment.
    • Appointments will be spaced out to ensure our team have sufficient time to sanitize stations or treatment rooms between guests.
    • Our Sips and Bites menu is unavailable at this time.
    • All magazines and reading material has been removed from our relaxation areas.

    The Club at White Oaks

    • As of March 1, 2022 proof of vaccination is no longer required.
    • Full details of The Club protocols can be found on the Club Page.
    • Members are asked to stay home if they are feeling ill.
    • The club is intensively cleaned and all areas are thoroughly sanitized.
    • Hand sanitizer stations will be available throughout.
    • Classes will require advance booking.
    • Racquet sports are available to members and guests.
    • Towels are available upon check-in at the Club Desk.
    • Class schedules have been altered to allow for proper cleaning in between classes.
    • There will be Weight room attendants to wipe down all machines and we are asking everyone to wipe down your machines and weights before and after use.

    Frequently Asked Questions:

    What are Your Pool Hours & Regulations?

    The pool, hot tub and sauna are open as of Jan.31.

    What are Changes for Wine Tours on Your Shuttle?

    Wine tours are currently available, masks are no longer required.

    Is Proof of Vaccination Required at White Oaks

    Effective March 1, 2022 proof of vaccination is no longer required for any area of the Resort.

    We’ve worked with leading professionals to develop the gold standard of health and safety programs in our industry. Along with our commitment to being transparent with our guests, you can rest easy at White Oaks. We look forward to welcoming you back and living life as it should be. Stay healthy and safe!
    Ameer Wakil, CEO

    Find Us Herelocation pin


    • White Oaks Resort & Spa
    • 253 Taylor Road SS4
    • Niagara-on-the-Lake, Ontario
    • Canada L0S 1J0


    • Resort: 1-800-263-5766
    • The Club: 905-688-2550
    • The Spa: 905-641-2599


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