As of July 16th White Oaks Resort & Spa has moved into Step Three in the Roadmap to Reopen plan. We ask for your patience and understanding if certain resort activities or facilities are unavailable as we move through the phases of reopening.
Accommodations are available.
The Spa is open, with all treatments available in Step 3
Dining is available in-restaurant, private, patio, and take-out. LIV Restaurant menu is available for breakfast daily and dinner (Thurs,Fri,Sat only). Play Bar + Grill menu is available daily for Lunch/Dinner.
The Club at White Oaks is open with various restrictions.
Wedding Ceremonies are available with capacity and other restrictions.
Meetings are available with capacity and other restrictions.
masks MASKS: In compliance with the Provincial bylaw, masks must be worn in all public spaces, including inside White Oaks
White Oaks' mission statement, to treat every guest and team member as though the success of our business depends on that individual alone, has dictated our decisions throughout our forty year history. It defines our team, our culture and how we operate, and is relevant now more than ever. In our post-Covid world, it is with this mission in mind that we launch our new cleaning and safety program, White Oaks Clean Care. Each step, each new task has been developed with the safety of our guests and team members as our top priority.
White Oaks will look and feel different in this post Covid reality. Some of these changes we are making are difficult and will change our service. These have been the hardest decisions for us to make as we are well known in providing experiences that are personalized to each unique guest. We are confident in our ability to work within these new parameters and still find ways to wow you.
Our carefully managed operation comes with stringent new health, safety and hygiene procedures in place. Please review the details and latest information below. Please note some imagery, descriptions and services shown throughout our website do not represent current operational and safety guidelines and may not be available.
White Oaks is Safe Travels Certified by the Tourism Industry Association of Ontario for adhering to the highest standard of global health protocols issued by the WTTC
Comprehensive Sanitization Program
While known for our pristine property standards, you will notice heightened cleaning protocols of all high frequency touch points, like elevators, stair railings, door handles and point of sale devices building wide.
Prior to opening, every inch of carpeting/flooring has been sanitized for your safety.
We've Increased Personal Space
There will be reduced capacity in all areas – spa, restaurants, club and hotel – to allow for social distancing, with footprints indicating spacing in many areas. Plexi glass barriers have been installed at main points of contact throughout the resort.
We have also temporarily suspended or limited some of our more high touch services which include, turn down service, valet parking, and shuttle service.
Thorough Training & Monitoring
Our team members have been thoroughly trained in their new protocols and will be monitored before every shift to make sure they are healthy and able to work safely. We'll also have more of our team members present to assist and guide you through our property.
Our team have been provided with personal protective equipment (PPE) and facial masks will be worn at all times while in the building. All team members will have a daily health assessment done which includes a daily temperature check.
Our in-house Audio Visual Partner Encore (formerly PSAV) has developed a wonderful program called MEETsafe which outlines best practices. You can download the full pdf.
The pool, hot tub and sauna are open as of Step 3
Wine "Tastings Only" tours will be available with reduced capacity within each participating winery. Shuttle capacity will be reduced to abide by all social distancing guidelines. All team members and guests are required to wear masks at all times. Screening prior to loading the shuttle will be conducted by the shuttle driver and full contact tracing information will be required to be completed by each guest for each winery in accordance by public health guidelines. Hand sanitizer - prior to entering the shuttle, wineries or restaurants, all guests will be required to use hand sanitizer provided at each stop before entering and exiting each establishment. Each guest will be encouraged to handle their own purchases. Beer Tours are temporarily unavailable at this present time.
Yes there are many different changes to how we host events. Facility/Room capacities and limits have changed to allow for distancing and other safety policies have been implemented. Read the events FAQ Pdf
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