The new Personal Information Protection and Electronic Documents Act (PIPEDA) came into effect January 1, 2004. PIPEDA relates, in part, to personal information specific to our customers which is collected, used and sometimes disclosed in the course of our business activities

Our privacy policy, stated below, was developed to ensure that White Oaks is compliant with privacy laws. We wish to assure you, our valued customer, of our commitment to this purpose.

1) What is considered personal information?
Personal information is defined to include any information about an identifiable individual. It includes name, age, address and financial or medical information.

2) Why do we collect personal information?
We collect personal information in order that we may provide services to you as our customer. Generally speaking, we only collect information as necessary to provide you with the level of customer service you have requested and deserve.

3) How do we use your information?
We may use your personal information for any of the following purposes:

• to provide our services
• for billing, record keeping and other customer contact and service matters
• to access customer eligibility for credit
• for audit and record keeping purposes
• for account collection purposes
• to manage and develop our business and operations
• to learn about the needs of current and potential customers and to develop or offer services tailored to those needs
• to communicate with our clients or potential clients and to follow-up on client comments or suggestions.

4) With whom do we share your information?
We will only disclose your personal information to third parties for purposes related to the services we provide to you. Otherwise, information will only be disclosed with your consent or if required by law.

5) Obtaining Consent
We may obtain your consent to our collection, use and disclosure of your information either expressly or impliedly the circumstances. You may withdraw or amend your consent upon reasonable notice to us. However, by doing so you may limit our ability to serve your needs.

6) How do we protect your information?
We will not collect, use, or disclose your personal information for any purpose other than those that we identify to you.
We will keep your personal information only for as long as we need it to fulfill the stated purpose, or as required by law.
We will maintain your personal information in as accurate, complete, and up-to-date a form as possible, and use all necessary security measures to safeguard your information.

7) Internet Content:
Our website does collect non-personal information from on-line visitors in order to measure the number of visitors to the site and identify the type of internet browser and operating system; this information allows us to continually improve our site. Our website may contain links to other sites owned by third parties as a convenience to users. White Oaks has no control over, and is not responsible for the content found on external sites. If you decide to access these sites, you do so at your own risk. Reservations made on our website are secured through 128-bit encryption to maintain your privacy. Email addresses are never sold or traded.

8) Changes & Updates:
As part of our regular review of all of our policies and practices, we may change our privacy policy from time to time.

9) Privacy Officer:
Please contact us if you:

• Wish to update or access your personal information
• Wish to remove yourself from our mailing list
• Wish to change your consent to the ways in which we may collect, use or disclose your information
• Have a complaint about our privacy policy or the manner in which we have handled your personal information