Spa Info
niagara spa experience
AVAILABILITY
1-800-263-5766
AVAILABILITY SHOW
Your White Oaks Spa Experience
Sometimes you've got questions. Whether you are a first time guest and just want to know what time to show up or a returning regular that wants information on our very popular Loyalty Club, we've got the answers.
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special offers

Special Offers

Want to know about our special deals and offers that'll get you huge savings and more?
►See Deals

hotel rooms

See Our Rooms

From luxury suites to superior kings. We'll match you up with a perfectly divine room.
►Learn More

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Browse Shop

Shop till you drop in your pajamas. Give White Oaks style, delivered home or in-room.
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Gallery Tour

They say a picture’s worth a thousand words. View our spectacular spa in living color.
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Hours

The Spa is open the following hours and recommends booking well in advance.

  • Mon 9:00am - 6:00pm
  • Tue 9:00am - 8:00pm
  • Wed 9:00am - 8:00pm
  • Thu 9:00am - 8:00pm
  • Fri 9:00am - 8:00pm
  • Sat 9:00am - 6:00pm
  • Sun 9:00am - 5:00pm
welcome to the Spa at White Oaks
  • Gift Certificates
    • Gift Certificates are available for any spa service, package or monetary amount your heart desires. These experiences can be ordered by phone or purchased in our White Oaks online store.

  • Holiday Hours
    • Check back for specific holiday hours.

  • Valet Parking
    • Is available from the main hotel entrance.

Etiquette

For everyone’s ultimate spa experience, there are a few suggestions. Note we didn’t say absolute laws of the spa but following these few suggestions will improve your visit and of course, that of your fellow spa guests.

  • phone us1.800.263.5766
  • phone us905.641.2599
  • checkRMT Insurance Receipts Available
  • schedule24hr Notice Cancellation Policy

  • How Early Should I Arrive?
    • Please arrive 20 minutes prior to your appointment to prepare for a stress free check-in. Arriving late will cheat you of precious minutes of your service as we complete each experience punctually so the next client will not be delayed.

  • Can I Request Male/Female Therapist?
    • Absolutely, but please do so at the time of booking to ensure your request is met.

  • Do I Have to Disrobe Entirely?
    • The degree to which you disrobe is dependent on the treatment. Your comfort is our priority so if you are shy we fully understand. Your privacy will be protected at all times; our spa therapists are experts in draping towels or sheets appropriately. Disposable undergarments are provided in some of our body wraps and glows.

  • Insurance Receipts for Massage?
    • Absolutely as long as your massage is performed by a Registered Massage Therapist. Please note that we cannot issue insurance receipts for RMT services purchased by gift certificate/gift card.

  • Are Gratuities Included in Prices?
    • You may opt to leave gratuities for shoulders well rubbed, skin well-scrubbed, and....you get the idea. The amount is left up to your discretion and is truly appreciated for a job well done.

  • Age Requirement
    • All spa guests must be 13 years of age or older to enjoy the spa. All spa guests under 18 are required to complete a health history form signed by a guardian which can be printed and filled out prior to arrival.

      It is also our policy that we do not allow children to accompany parents to spa appointments to ensure the ultimate experience to every guest. The resort provides day care services from 8am-8pm Mon-Fri and 8am-3pm Sat & Sun should you need it.

  • Cancellation Policy
    • We require at least 24 hours’ notice to cancel any appointment or a 50% charge will apply. For Spa Rituals or multiple services a 72 hour notice is required or a 50% charge will apply. If no cancellation is made a full charge will apply therefore a credit card number is required to reserve any and all spa experiences.

  • Where Can I Put Valuables During Treatment?
    • Please note... Unfortunately the spa is not responsible for lost or stolen articles therefore we ask that you leave any valuables at home or in your hotel room. Lockers are provided to each spa guest to stow away any personal belongings.

  • Treatments and Pricing
    • We reserve the right to modify or change the pricing on certain treatments or products without prior notification to ensure that the highest level of standard and quality are met.

  • We Care
    • Not only is your comfort our priority, your health is too. Guests with pre-existing medical conditions are advised to consult their doctors prior to booking any spa services to avoid disappointment if there is a contraindication discovered upon arrival.

Products

Our Niagara spa carries a full selection of spa and wellness products. And if you can't make it in to the store, we'll even ship it to you. Our experts are happy to help with your selections.
Brands We Carry

  • Osmosis Pur Medical
  • Eve Taylor
  • Tata Harper
  • OPI
  • Farmhouse Fresh
  • The Wet Brush
  • Kat Burki
  • The Beauty Detox Solution
  • Vapour Organic Beauty
  • Pretty Peaushun
  • iS Clinical
  • Rahua
  • Soapwalla
  • Sara Happ Lip Scrub
  • Chan Luu jewelry
  • Bogavia
  • Moroccan Oil
  • Clarisonic
  • Beauty Blender
  • Feeling Smitten
  • Come Clean Mitt
  • BAGGU Bags
  • Tees by Tina
  • NuFace
  • Spray di Sole
  • Dr.Sponge
  • Tkees
  • Hanky Panky
  • Puretoes
  • Glo Minerals

  • Read Less

    full selection of spa products

    Spascription

    Take your experience home... The Spa at White Oaks provides nothing but the best, results driven products money can buy. Your spa therapist will complete a 'Spascription Form' suggesting the perfect products to take home to extend your spa experience. Need to replenish and can't make it in? Don't worry, we can ship it to you.

    take your spa experience home

    Loyalty Club

    For those repeat guests, we have created the Loyalty Club with extra special treats just for being a member! Hotel discounts, dining freebies and birthday gifts just for you and of course, club passes. As a Loyalty Club Member you will hear first about special offers and have access to private advance sales. Details here.

    Sign up and everytime you spend $50 on services at the Spa you'll get a point. 12 points ($600 spent) earns you a $50 White Oaks Gift card. We'll keep track for you!. Activation takes 72hrs. spa loyalty club
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    Preen BlowDry Bar

    The quick fix hair solution and spa guest companion. You know how it is post-massage when your hair is frazzled? Now you can pop into our partner Preen for a quick blow out and get on with your day!

    salon at the spa

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    Get Connected

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    White Oaks isn't afraid to get out and be seen. We like to mix and mingle and especially love to hear what you have to say because our business depends on your satisfaction. Take a peek at what's going on in one of our social neighbourhoods...

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    Address

    • White Oaks Resort & Spa
    • 253 Taylor Road SS4
    • Niagara-on-the-Lake, Ontario
    • Canada L0S 1J0

    Contact

    • Resort: 1-800-263-5766
    • The Club: 905-688-2550
    • The Spa: 905-641-2599